Last reviewed: 24 July 2026. Nothing in this policy limits statutory consumer rights. Deductions are limited to losses reasonably and directly caused by a cancellation; they are not used as a penalty.
1. Business details
Idalia Aesthetics & Wellness is operated by STAR GROUP COLLECTIVE LTD, company number 17252181. Contact Jake at jake@starwellness.studio or 07360 011 070.
2. Enquiries and confirmed appointments
A website form, WhatsApp or social-media message, text, call or email is an enquiry rather than a confirmed booking. An appointment is confirmed only when the treatment, date, location, price and suitability process have been agreed in writing and any requested payment has been received.
3. Prices and advance payments
Website prices are starting or guide prices unless clearly shown as fixed. Travel, product amount, treatment area, combination plans and specialist setup can change the final quotation. Any deposit or advance payment, what it covers and when it becomes refundable are confirmed before payment.
4. Remote-booking cooling-off rights
Where a qualifying service contract is agreed online, by phone or away from business premises, consumers normally have 14 days from the day after the contract is made to cancel without giving a reason. If you ask for a service to begin during that period, written confirmation may be requested. A proportionate charge can apply to work already supplied. Once a requested service has been fully performed, the cancellation right can end where the required acknowledgement was given.
5. Rescheduling and cancellation by the client
- More than 48 hours before: one transfer to another suitable date is normally offered without an administration fee. A refund can be requested, less actual non-recoverable costs already reasonably incurred for that booking.
- Between 24 and 48 hours: Idalia may retain or charge an amount reflecting the direct loss caused by the late cancellation. Any remaining balance is refunded or, by agreement, held as credit.
- On the treatment day or for a no-show: a charge of up to the full appointment price may apply where reserved time, travel preparation, specially arranged stock or inability to refill the appointment means that loss was genuinely incurred. If the slot is filled or costs are avoided, the charge is reduced accordingly.
6. Cancellation by Idalia
If the appointment cannot be provided, you can choose a new date, appropriate credit or a refund for the undelivered service. Treatment can also be declined or stopped if a contraindication, safety concern or consent issue makes proceeding inappropriate. Advance payment for an undelivered service is refunded unless a lawful deduction for a separate service already supplied was clearly agreed.
7. Courses, subscriptions and memberships
Each course or continuity plan records the included services, expected interval, payment schedule, expiry or pause terms and what happens if suitability changes. Clinical progress can alter the recommended interval. A subscription does not guarantee that a treatment remains suitable at every visit.
8. Vouchers, retail items and refunds
Voucher validity and redemption terms are supplied at purchase. Treatment vouchers remain subject to screening and may be transferred to another suitable service where agreed. Faulty retail products retain statutory rights; hygiene-sensitive opened items may not be returnable for change of mind.
9. Lateness and mobile access
Please report delays as soon as possible. A late start can shorten or rearrange an appointment where completing the full plan would affect safety or later clients. Mobile appointments depend on the access, parking, privacy and setup agreed beforehand.
10. How to cancel or raise a concern
Use the same channel used for booking, call or text 07360 011 070, or email jake@starwellness.studio. Include your name, appointment date and whether you want to cancel, reschedule or raise a concern.
11. Model cancellation notice
You do not have to use this wording, but it can be copied into an email or message:
To STAR GROUP COLLECTIVE LTD, operator of Idalia Aesthetics & Wellness: I give notice that I cancel my contract for [service or package], ordered on [date]. My name is [name], my address is [address], and today’s date is [date].